You Have Questions - We Have Answers!


1. How do I place an order?

Start by sending us an email with your logo, the items you’re interested in, quantities, and your preferred imprint method—or fill out our contact form. We’ll guide you through design, product selection, and all personalization details from there.

2. Can I bring my own items for embroidery?

Yes! We accept customer-supplied goods for embroidery. Just make sure they’re clean and ready to stitch—we’ll confirm compatibility before starting.

3. Do you offer design consultations?

Absolutely. We’re happy to help refine your logo or create something new. Whether it’s a stitch-ready file or a fresh concept, we’ve got you covered.

4. What types of products do you offer?

We carry a wide selection of apparel, headwear, and hardgoods for both retail and wholesale. If you’re looking for something specific, just ask!

5. What’s the turnaround time?

Turnaround varies based on order size and complexity. Most orders are completed within 3–10 business days after final approval.

6. Can I see a proof before production?

Yes! We send digital art approval forms for every custom order. You’ll have a chance to approve or request revisions before we stitch.

7. Will the embroidery look exactly like the digital preview?

Pull compensation and fabric movement, the final stitch may differ slightly from the computer image. We adjust for quality and clarity—your design will look its best. Please also note that thread colors may appear differently in person than on screen, depending on your monitor settings and lighting.

8. Is there a minimum order quantity?

We offer flexibility for both small runs and bulk orders. There is no minimum for embroidery, since it's done in-house. However, screen printing, pad printing, heat press and laser engraving require a minimum of 12 pcs. 

9. Do you offer wholesale pricing?

Yes! We work with retailers, teams, and organizations to provide competitive wholesale rates. 

10. How do I care for embroidered items?

Wash inside out in cold water, avoid bleach, and hang to dry when possible. This helps preserve the stitch quality and garment life.

11. What is digitizing, and do I need it?

Digitizing is the process of converting your logo or artwork into a stitch file that our embroidery machines can read. It’s a one-time setup per design, and it ensures your logo stitches out clean, crisp, and true to form. If you’re ordering embroidery for the first time with us, we’ll take care of the digitizing and walk you through the process.

12. What kind of artwork do I need for screen printing?

Screen printing requires vector artwork—this ensures crisp lines, clean edges, and accurate color separation. Common file types include .AI, .EPS, or high-resolution .PDF. If you’re unsure whether your file is vector-ready, send it our way and we’ll take a look. Need help converting your logo? We’ve got options.


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